Frequently Asked Questions.
1. Appeal Finder Subscription FAQs
- How many users/logins do I need to buy?
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Our system works on "simultaneous logins" not the number of Users (or "bums on seats"). We recognise that many people share log-in details, so we have no limit on the number of individual Users, each with individual log-in details. Advantages of setting up individual Users are: (a) a password re-set only affects their individual log-in; (b) you can delete their access when they leave your employment; (c) only one person retains the "Admin" user log-in and password, which allows access to the account set-up details, invoicing, etc.
In most offices of around 3-4 people who use the system a single login is often enough. If a colleague is already logged in, you will be able to see who it is and you will have the option to kick them off (although you may prefer to cross the office and ask them politely first).
Larger offices with many people trying to access Appeal Finder simultenously may purchase as many "Simultaneous Logins" as they need. For example, a large practice with regional offices might have 5 "Simultaneous Logins" with maybe 30 Users, all with their individual passwords.
One person needs to be the "admin" user, with full access to to invoices and with the ability to add or delete colleagues as Users from the system (necessary when staff leave). The "admin" user is the key contact for the Appeal Finder account and the person who receives emails about the subscription, payment confirmation, annual reminders, etc. - How much does it cost? Close
£49+VAT/month or £495+VAT/year for a single login subscription;
£80+VAT/month or £800+VAT/year for 2 "simultaneous logins";
£150+VAT/month or £1,500+VAT/year for 5 "simultaneous logins";
£2,500+VAT/year for 10 "simultaneous logins"
£3,250+VAT/year for 15 "simultaneous logins"
If you have an active subscription, to see subscription options in detail you need to be LOGGED OUT of Appeal Finder. Then either click on 'Purchase' in the bottom menu or click the link below:
https://appealfinder.co.uk/subscribe.php - I need a pro-forma invoice before I can pay. How do I get one? Close
You can generate a pro-forma invoice through the "Purchase" subscription screen. Go through the payment process until you reach the final "Checkout:Pre Pay Check" screen. At the bottom of that page, click the "Print Proforma" link.
The system will remember you clicked on the Proforma invoice and it will be saved for you and accessible under 'My Account' / 'Orders'. When you are ready to pay, select the 'Payment Pending' on the My Account / Orders screen, then click "Pay" to resume the process of payment. - What methods of payment do you accept? Close
We accept payment through Direct Debit (via GoCardless) or credit card (via Elavon, formerly known as Opayo /SagePay). You will get a choice once you reach the end of the purchase process.
If you wish to pay by BACS/internet banking transfer you can find Appeal Finder's account details on the proforma invoice (see FAQ 3). With BACS payments we have to manually update the system to give you access so please email info@appealfinder.co.uk once you have processed the payment to ensure your account becomes live as quickly as possible. - Why is my invoice not showing? Close
If you purchased using GoCardless Direct Debit, it takes up to a week for the banks to set up the Direct Debit mandate. You will have instant access to Appeal Finder, but your 'paid' invoice will only appear when the first payment is actually received by us. Don't worry, it will appear! It can take a week to 10 days. - Why is the system not yet letting me in? Close
It can take 5 - 10 minutes for GoCardless or Elavon to communicate with Appeal Finder and the system to automatically update. Please be patient and try again in 15 minutes. You may need to log in again. If it's still a problem, email Helen or Steve on info@appealfinder.co.uk and we'll sort it out. - How do I cancel a subscription? Close
There is no minimum contract period so you are free to cancel at any time.
Under 'My Account', simply click the 'Cancel' button (located to the left of the 'Log Out' button). You then have the option of either (1.) cancelling the subscription as a 'pause' of the service, making it easy to log-in at a later date when you wish to resume the service, or (2.) deleting your account entirely.
If you want only 1 month's subscription that's fine with us; just cancel a week after setting up a monthly subscription and you will have a month of service with no further payments beyond that point. It's important to leave a few days before cancelling, to ensure that the payment goes through, otherwise you'll find yourself locked out due to a failed payment.
If you have any problems or concerns, just email us on info@appealfinder.co.uk and we will work together to sort them out. - My credit/ debit card has expired. How do I update the card details? Close
Appeal Finder has no access to your card details as these are only held by the banking-level security systems at GoCardless, Worldpay, Elavon/Opayo or your bank depending on which method you used to make payment. We therefore can't update your card details through Appeal Finder. Your subscription will simply cease when the card payment fails.
If your card has expired, the easiest way to avoid any interruption in your service is simply to re-subscribe to Appeal Finder, inputting your new card details. This will appear as a new 'Order' under My Account/ Orders. - Where has the 'Purchase' subscription button gone? Close
If you have an active subscription, the 'Purchase' subscription button will not be showing at the top right of the Home page, or in the menu at the bottom of your screen. It will reappear when your subscription runs out, or when you are logged out, or you can open it by clicking the link below:
https://appealfinder.co.uk/subscribe.php - The Reset Password link has not arrived in my email inbox Close
The 4 top reasons for this are:
1. Mis-spelt email address. Do try again.
2. You entered an email address which does not match the one used for your Appeal Finder account. (For security purposes, we don't tell you if you entered an unregistered email address in case you are an A.I. bot.)
3. It's in your junk or spam folder.
4. It's been stopped by your company's anti-spam filter. Ask your ICT department to add emails from info@appealfinder.co.uk to their "white list" of genuine companies.
- None of the above? If all else fails, do email Helen on info@appealfinder.co.uk during office hours and I'll manually send you a temporary password.
2. Appeal Searching FAQs
- No results? Close
i). Check the date range. The automatic default is set to 5 years but it's easy to overwrite this with your own date range.
ii). Note PINS issue zero appeals at weekends and on Bank Holidays.
iii). Check there isn't another filter still in use, from a previous search, which is restricting your results.
iv). Has the LPA been re-named, for example been combined into a unitary authority? If near a National Park or Development Corporation boundary, check these LPAs too.
v). If you've put in an appeal reference number, then see FAQ #8. - Too many results? Close
If using a unique reference, many results means it's been cross-referenced in many other Decisions. Confusingly, BOLD text means it's in the body of the Decision Notice and therefore more likely to be a cross-reference. The actual appeal reference is NEVER bold. It's shown under the Description of Development in this format: App Ref: APP/T5720/D/23/3322917. A quick scan of your results, looking for your reference in this format, will find the appeal in question.
If you've searched by Keyword or by Filters, check these Search Tips for assistance in narrowing down your search:
https://appealfinder.co.uk/tips.php - How do I change the date search? Close
Appeal Finder holds all appeals since 2010, but usually the most useful are the most recent.The default date range is therefore set as the last 5 years. You can easily change this by clicking into the date fields and simply overwriting the dates to a range of your own choice.
- Multiple appeals for one appeal reference? Close
Some appeal references will bring up numerous appeal decisions, for the 2 reasons below. There is a key difference between the App Ref immediately below the description of development, and an appeal reference in bold in the search results which usually is a cross-reference within the text of the Decision Notice.
1. Linked appeals will have the same description of development (see FAQ #11. on Linked Appeals). For example, a search for 3323965 gives in its detailed search results:
… APP/W5780/W/23/3323964 & APP/W5780/W/23/3323965
2. Cross-referenced appeals are recognisable as having a different description of development. The appeal reference may also be in brackets, or followed by a web address, or be part of a list of appeal references, or be preceeded by a footnote number. - Where are today's appeals? Close
PINS publishes today's appeals like a drip-feed, throughout the day. Appeal Finder does a comprehensive download overnight. They will all appear on Appeal Finder tomorrow. This is why our date range always defaults to finish on yesterday's date. - Why does PINS have a different number of appeals for a given day? Close
Rest assured we have the same documents. Like counting apples and pears, Appeal Finder counts documents whereas PINS counts cases. This means an appeal with two documents (eg. a Decision Notice and a Costs Decision), Appeal Finder counts as 2 while PINS counts as 1.
Similarly, linked appeals with one shared Decision Notice are counted as 1 document on Appeal Finder but usually as multiple appeal cases by PINS (although PINS administrators can be inconsistent in their treatment of linked appeals, adding to the complexity).
Both Appeal Finder and PINS have identical appeal reference numbers and the same data, so if PINS have it, we also will have it. It's only the counting of documents that is different. - Duplicates of an appeal decision Close
It may be either a Linked Appeal or a Costs Decision.
If the Courts have referred an appeal for re-determination, there may be more than one Decision Notice. The final Decision is the one with the most recent date.
Secretary of State Decisions may appear multiple times as (1) the combined Decision Notice; (2) the cover letter; (3) the SoS decision; and (4) the original Inspector's Decision Notice. Each document is slightly different despite the common summary. Very occasionally PINS will publish documents after the original Decision Notice so always start with the most recent document.
- Linked appeals Close
Linked appeals, where more than one appeal is considered at the same time by the same Inspector, are written up on a single Decision Notice as Appeal A, Appeal B, Appeal C, etc. Linked Appeals have the description of the development comprising the lead appeal (appeal A) in the title shown on Appeal Finder.
Appeal Finder's search results show how many separate decisions are on the Decision Notice, but unfortunately due to the way PINS summarise linked appeals, only the outcome of the lead appeal is shown. For example, if the lead case (appeal A) was dismissed and linked appeals B & C were allowed, only 'dismissed' is displayed as the outcome. - Missing from the appeals list Close
The most common reason an appeal is missing is that PINS simply have not published the Decision Notice as a pdf. This is most likely a clerical error at PINS end, not a global conspiracy. First check their website using the link below. In these (fortunately rare) cases, the next best source is the Council's website.
Please note CIL appeals are not indexed on Appeal Finder. You can find them on the Valuation Office Agency website.
https://acp.planninginspectorate.gov.uk/CaseSearch.aspx - How to use the appeals map Close
Advice on using the appeals map can be found using the link below. Remember appeals without a postcode in their address will not display on the map.
https://appealfinder.co.uk/newsitem.php?news=27 - Missing from the appeals map Close
The 2 main reasons for the map showing fewer cases than the list search are:
1. Some appeals have both a Decision Notice (DN) and a Costs Decision. They relate to one site, so 2 documents on the list become 1 site on the map.
2.Our mapping software displays all appeals that have a postcode. The majority of appeal addresses include a postcode, however the few that do not have a postcode entered by PINS (particularly old appeals), are not displayed on the map. - Appeal Planning Officer assisting an Inspector - how do I find such appeals? Close
Where a Decision is written by 2 individuals, namely an Appeal Planning Officer assisting a more senior Inspector, they are indexed under the Inspector as the formal decision maker. Searching using the dropdown 'Select Inspector' will only find the Inspector, so to find appeals by an Appeal Planning Officer, put their name into the Keyword search instead. - Finding appeals from pre-Unitary LPAs Close
Appeals are categorised under the name of the LPA at the time of the original decision. For example, Dorset Unitary Council has existed since April 2019, so to find an appeal from 2018 you will need to input the name of the former LPA of the area you are interested in (for example, Purbeck District Council). - Welsh appeals Close
We have all Welsh appeals from 2010 until September 2021. In October 2021 the Welsh Planning Inspectorate split into a separate organisation, the Planning and Environment Decisions Wales (PEDW), with its own separate system. Planning is a devolved power in Wales and for some years the legislation, administration and Planning Policy for Wales has been quite different from England. Given the increasing separation of the Welsh and English planning systems, we made the decision to not follow the separate Welsh appeals casework site when it was set up in October 2021. From this date you can find Welsh planning appeals using the link below:
https://www.gov.wales/appeal-or-search-planning-decision-or-notice
3. Website navigation FAQs
- Customer Privacy Notice as required by the GDPR
- Where do I find the latest on appeal timescales? Close
For the Planning Inspectorate's latest statistics on appeal timescales, use the link below:
https://appealfinder.co.uk/Planning-appeal-success-rates-and-timescales.n48.html - Where do I find the number of appeals by appeal type for each LPA? Close
The latest available data is available via the link below.
https://appealfinder.co.uk/Local-planning-authority-success-rates.p20.html - Where do I find appeal performance (% allowed) by LPA? Close
For LPA success rates for planning appeals for the last financial year, use the link below
https://appealfinder.co.uk/Local-planning-authority-success-rates.p19.html - Where do I find appeal success rates (% allowed) by Inspector? Close
For each Inspector, the number of appeals decided and % allowed in the last financial year can be found using the link below. BE CAREFUL using these statistics, bearing in mind the important points set out above and below the table of Inspectors.
https://appealfinder.co.uk/planning_inspectorate_appeals_search.p15.html - Where do I find News Blogs? Close
Occasional Blogs with advice, observations and links to useful information can be found via the link below.
https://appealfinder.co.uk/newslist.php - Where is your link to the Housing Delivery Test (HDT) results, housing delivery & the affordability index? Close
Use the link below, which in turn has links within it to all the relevant DLUHC and ONS statistics.
https://appealfinder.co.uk/Insiders_Guide_to_the_Housing_Delivery_Test.p28.html - Where are DLUHC's statistics on affordable housing waiting lists and AH delivery? Close
Our Blog 'Winning Appeals with good evidence on affordable housing' can be found using the link below:
https://appealfinder.co.uk/Winning-appeals-with-good-evidence-on-affordable-housing.n41.html - What types of appeals are included on the Appeal Finder database? Close
Please see the link below for the list.
https://appealfinder.co.uk/search_for_a_planning_appeal_decision.p17.html - Why use Appeal Finder? Close
Please use the link below for reasons why our service can help you.
https://appealfinder.co.uk/planning_inspectorate_appeals_search.p18.html
